Terms and conditions
With any purchase you accept the following conditions.
Contact
Clayed by Sylvie Lierman
Haagstuk 57, 9032 Wondelgem
+32 (0)472 34 67 50
BE 0753.997.034
Prices
All prices are quoted in Euro’s. We reserve the right to change the prices at any time without notice. Postage and packing charges are calculated and added at checkout. We do not charge goods and service tax.
Payments
Payment is made securely through credit card. The credit card details are not stored. Please make sure all of your contact details are correct and up-to-date especially your shipping address. It is very important as this will be the shipping address for the items. Your package will be shipped upon receiving full payment.
Shipping
We will ship your order within 3 working days of receiving full payment. The shipping costs are calculated at the checkout and added onto the item cost. 9 EUR per package with bpost within Belgium, France, the Netherlands, Luxembourg & Germany, 40 EUR for all other EU countries in the list. All orders are tracked and insured. Delivery usually takes 2-5 business days from shipment date to arrival. If your location for shipping is not in the list, please contact me for the shipping cost.
If you prefer to pick up your order, please contact me to arrange pick-up.
Cancellations
You may cancel your order at any time providing it has not already been shipped. To cancel, please contact me as soon as possible, quoting your name and the order reference number. If the pieces has already been shipped, a cancellation is of course not possible. In this case please follow the return policy below.
Returns policy
We will accept returns and we will refund if you have regret your order. We need to be informed within 2 days of receive by e-mail info@clayedbysylvie.com of your decision. All returns are on your own expense, the piece must be unused and undamaged before returning it. Please wrap and pack very carefully in the original package, to be sure that the returned items are not damaged during shipping. If broken upon receive, a refund cannot be issued. We recommend using registered and insured post. Please contact me for return address information.
If your ordered items arrive damaged please contact me immediately after receiving them.
Copyright
All pictures, logo of Clayed by Sylvie Lierman are protected by copyright law and may not be used without our permission.